Terms And Conditions
COVID-19 and Orta
Updated July 20, 2020
Orta is currently operating and shipping pots!
Please allow a little extra time for shipping as we've reduced working hours to allow for social distance in the studio. We ship every day Tuesday - Friday, and most orders ship the day after they are placed. If we get a large quantity of orders all at once, your order may be delayed a few days.
If you placed an order as part of the Ultimate Bundles package, we're working on it! We expected about 100 orders (and had inventory in stock for 100), but have received well over 1,000. We're a little company, and doing our best to make and ship the extra 900 as fast as we can, including investing in extra molds and hiring another person. You can check the status of your order here on our calculator. We're shipping the orders in the order in which we received them.
Thank you for your patience while we navigate this new territory. As always, please contact us with any questions, concerns, fan mail, or gardening ideas (especially fan mail!). In particular, we'd love to know what you're doing in your garden during this time.
Stay safe, and check back here for updates. (If anything changes, we'll post an update!)
We want you to love your seed pots!
We accept returns for any reason, even if you already used the pot, within 60 days.
After 60 days, and up to 6 months, we accept returns of unused, unopened products, returned to us in sellable condition.
We replace defective pots for life. If a manufacturing error causes problems with your pot, even if it's years from now, we'll replace it for free.
Please contact us to let us know a return is on the way. Once we receive the return, we will refund you 100% of the purchase price plus any taxes you were charged. We do not refund shipping charges.
Please note that seed pots are fragile, and must be packed carefully to avoid damage during shipping. If you have any questions about how to pack your return so that it arrives safely, please contact us and we’ll help you.
Domestic Shipping: Within the United States
We ship via FedEx Ground unless otherwise noted. Use the map below to see how long your pots will take to arrive. To calculate shipping costs, you can use the calculator on the checkout page. Shipping amounts vary depending on the size of your order and the location. (Please note, you must add an item to the cart before shipping rates can be calculated.)
International Shipping: Outside the United States
We ship all over the world via USPS International Economy for smaller packages (under 4 lbs) and USPS Priority Mail International for larger packages. The calculator on our checkout page can calculate rates to your destination. Shipping times vary but are usually 7-10 days. You are responsible for all customs duties charged by your country.
Shipping Damage Replacement
Seed pots are fragile. We pack your order securely, but occasionally damages occur. If this happens please contact us and we will replace your pots for free. Please photograph any damages as soon as you notice them, as we require documentation of damages before we can send the replacement.