Terms And Conditions
COVID-19 and Orta
Updated January 8, 2021
Orta is currently operating and shipping pots!
Please allow a little extra time for shipping as we've reduced working hours to allow for social distance in the studio. We ship every day Tuesday - Friday, and most orders ship the day after they are placed. If we get a large quantity of orders all at once, your order may be delayed a few days.
Thank you for your patience while we navigate this new territory. As always, please contact us with any questions, concerns, fan mail, or gardening ideas (especially fan mail!). In particular, we'd love to know what you're doing in your garden during this time.
Stay safe, and check back here for updates. (If anything changes, we'll post an update!)
We want you to love your seed pots!
We accept returns for any reason, even if you already used the pot, within 60 days.
After 60 days, and up to 6 months, we accept returns of unused, unopened products, returned to us in sellable condition.
We replace defective pots for life. If a manufacturing error causes problems with your pot, even if it's years from now, we'll replace it for free.
Please contact us to let us know a return is on the way. Once we receive the return, we will refund you 100% of the purchase price plus any taxes you were charged. We do not refund shipping charges.
Please note that seed pots are fragile, and must be packed carefully to avoid damage during shipping. If you have any questions about how to pack your return so that it arrives safely, please contact us and we’ll help you.
Domestic Shipping: Within the United States
Pandemic shipping is more unreliable that it has ever been during our time in business. We generally ship FedEx ground because historically they have been the most careful of the major carriers, but delays on all services are forcing us to experiment with USPS and UPS to see if they perform better to certain destinations. You will be notified of your tracking number and which carrier has your package when we ship it.
For FedEx ground, use the map below to see how long your pots will take to arrive. To calculate shipping costs, you can use the calculator on the checkout page. Shipping amounts vary depending on the size of your order and the location. (Please note, you must add an item to the cart before shipping rates can be calculated.)
International Shipping: Outside the United States
We ship all over the world via USPS International Economy for smaller packages (under 4 lbs) and USPS Priority Mail International for larger packages. The calculator on our checkout page can calculate rates to your destination. Shipping times vary but are usually 7-10 days. You are responsible for all customs duties charged by your country.
Shipping Damage Replacement
Seed pots are fragile. We pack your order securely, but occasionally damages occur. If this happens please contact us and we will replace your pots for free. Please photograph any damages as soon as you notice them, as we require documentation of damages before we can send the replacement.